Shipping Policy
Welcome to Sapret’s Shipping Policy. We are committed to delivering luxury garments that reflect the elegance and traditional craftsmanship of our brand. Below is our detailed shipping policy to ensure you have a smooth experience.
1. Order Processing Time
- Standard Orders: Each garment is made-to-order and handcrafted with precision by our skilled artisans. Please allow 4-7 working days for processing standard orders.
- Custom Orders: Customized pieces require additional time for detailed workmanship. Please expect 3-4 weeks for processing custom orders, depending on design complexity.
2. Shipping Rates & Delivery Times
- Domestic Shipping (within Pakistan):
- Standard Shipping: Delivery within 3-5 business days after processing, with fees based on your location and order size.
- Express Shipping: Available at an additional cost, delivering within 1-2 business days after processing.
- Free Shipping (within Pakistan)
- Free Delivery on the order above 12,000 PKR.
3. Order Tracking
- Once your order has been shipped, we will email you a tracking number to monitor your package’s status and delivery timeline.
4. Address Modifications
- To avoid any delivery delays, please ensure the shipping address is accurate at the time of checkout. If a change is needed after the order has been placed, please contact us at sapretbysaba@gmail.com / +92 313 4213249 immediately. Note that modifications may extend the delivery time.
5. Delivery Delays
- While we strive to ensure timely delivery, there may be unforeseen delays due to factors beyond our control, such as weather, holidays, or customs processing. We appreciate your understanding and patience in such cases.
Refund and Returns Policy
At Sapret, we value our commitment to delivering luxurious, handworked eastern formal dresses that are crafted with the utmost quality. Each piece undergoes thorough quality checks to ensure it meets our high standards. Below is our policy regarding refunds, returns, and exchanges.
1. No Refunds and No Returns on Customized Products
- Customized Items: Custom orders are made specifically for each client and tailored to individual requirements. Due to the personalized nature of these pieces, they are non-refundable and non-returnable. We kindly ask you to confirm all details carefully before placing a custom order.
2. Size Exchanges for Standard Items Only
- We understand the importance of a perfect fit, so we offer a one-time size exchange for standard (non-customized) items if sizing adjustments are required.
- Eligibility and Conditions:
- Requests for size exchanges must be made within 48 hours of receiving your order. Contact us at sapretbysaba@gmail.com / +92 313 4213249 with your order details to initiate the exchange process.
- The item must be in its original condition, unworn, unwashed, and with all tags attached.
- Process for Size Exchange:
- Once your exchange request is approved, you will be responsible for the cost of shipping the item back to us. We recommend using a trackable courier service for return shipping.
- After we receive and inspect the returned item, we will dispatch the replacement size to you.
3. Non-Exchangable and Non-Returnable Items
- Customized Items: As noted, custom orders are non-returnable and non-exchangable due to their unique and bespoke nature.
- Sale Items: Any items purchased on sale or with promotional discounts are final sale and are not eligible for exchanges.
4. Quality Assurance
- Every item undergoes a detailed inspection to ensure it meets Sapret’s quality standards. Our team is dedicated to providing garments that reflect our commitment to excellence and elegance.
5. Customer Support
- If you have any questions about sizing, customization, or any aspect of our products before purchasing, please reach out to us at [sapretbysaba@gmail.com / +92 313 4213249 ]. Our support team is here to help you make the best selection and answer any inquiries.
Thank you for choosing Sapret. We are dedicated to bringing timeless sophistication to your wardrobe through our exclusive, handcrafted collections.