Frequently Asked Questions (FAQs)
Welcome to Sapret’s FAQ page. Here, we address some of the most common questions about our brand, products, policies, and processes. If you don’t see your question here, please feel free to contact us at sapretbysaba@gmail.com / +92 313 4213249 .
About Our Products
Q1: What makes Sapret unique?
- Sapret is a luxury atelier specializing in handworked, meticulously crafted clothing for women. Our designs combine elegance with traditional craftsmanship, showcasing Ada work and intricate details, ensuring each garment is a statement piece of sophistication.
Q2: Are Sapret’s garments handmade?
- Yes, each of our pieces is crafted by skilled artisans who pay close attention to every detail, preserving traditional handwork techniques to create exceptional quality clothing.
Q3: Do you offer customization?
- Yes, we offer customization options on select designs. You can contact us with specific requirements, and we will work closely with you to create a unique piece that reflects your style.
Ordering and Shipping
Q4: How can I place an order?
- Simply select the item you wish to purchase, choose your preferred size, and add it to your cart. Once you’re ready, proceed to checkout and follow the prompts to complete your purchase.
Q5: What are your shipping options and delivery times?
- For orders within Pakistan:
- Standard Shipping: 3-5 business days after processing.
- Express Shipping: 1-2 business days, available for an additional fee.
- For more details on delivery timelines and shipping costs, please see our Shipping Policy.
Q6: Can I track my order?
- Yes, once your order has been shipped, we will send you a tracking number via email so you can monitor your package’s journey.
Exchanges and Returns
Q7: Do you accept returns?
- Due to the made-to-order nature of our products and commitment to quality, we do not accept returns. Please refer to our Refund and Returns Policy for full details.
Q8: Can I exchange my item for a different size?
- Yes, we offer a one-time size exchange for standard (non-customized) items. Please contact us within 48 hours of receiving your order to initiate a size exchange. Note that customized products are not eligible for exchanges.
Q9: Are there any items that cannot be exchanged?
- Customized products, as well as any sale items, are final sale and cannot be exchanged.
Customization and Care
Q10: How do I request a customized garment?
- To request a custom design, please reach out to us at sapretbysaba@gmail.com / +92 313 4213249 with your specific preferences. Our team will work with you to bring your vision to life.
Q11: How do I care for my handworked garment?
- We recommend dry cleaning or gentle hand washing for our handworked garments. Avoid machine washing, as this can damage intricate details. Please refer to the care instructions on the garment label for best results.
Payments and Security
Q12: What payment methods do you accept?
- We accept all major credit/debit cards and online payments through secure third-party payment processors. Unfortunately, we do not accept cash on delivery for formal/luxury collection.
Q13: Is my payment information secure?
- Yes, we use industry-standard encryption to protect your payment information. All transactions are processed through secure payment gateways, and we do not store your payment details on our servers.
Contact and Support
Q14: How can I contact Sapret for support?
- For any questions or concerns, you can contact us at sapretbysaba@gmail.com / +92 313 4213249. Our support team is available to assist you with any inquiries.
Q15: Do you have a physical store?
- Currently, we operate exclusively online to bring our collections directly to you. Please follow us on social media for updates on any future events or pop-up stores.
We hope these answers help enhance your shopping experience at Sapret. Should you have further questions, our team is always here to assist! Thank you for choosing Sapret, where elegance meets tradition.