Welcome to Sapret. By accessing or using our website and purchasing products from us, you agree to the following terms and conditions. Please read these terms carefully, as they outline your rights and obligations when interacting with Sapret.
1. General Information
- These Terms and Conditions govern the use of our website and services, including purchasing products from Sapret. By using our website or placing an order, you agree to these terms. If you do not agree, please refrain from using our website.
2. Products and Services
- Product Descriptions: We strive to provide accurate descriptions of all products. However, as each piece is handmade, there may be slight variations in color, texture, and detailing.
- Product Availability: All products are subject to availability. If an item is out of stock or unavailable after you place an order, we will notify you and may suggest alternatives.
3. Orders and Payment
- Order Confirmation: Once you place an order, you will receive an email confirmation. This email confirms receipt of your order but does not guarantee acceptance or shipment.
- Payment: We accept payments through secure online payment processors. Your order will only be processed once full payment is received. All prices are listed in PKR.
- Pricing Errors: If there is an error in pricing, we reserve the right to cancel or adjust your order. We will notify you of any price changes before processing your payment.
4. Shipping and Delivery
- Shipping Policy: We ship within Pakistan. For more information, including estimated delivery times and costs, please refer to our Shipping Policy.
- Risk of Loss: Once shipped, the risk of loss transfers to the buyer. We are not responsible for lost or delayed shipments, but we will assist with any issues with our shipping partners.
5. Exchanges and Returns
- Return Policy: Due to the nature of our products, we do not accept returns. Please refer to our Refund and Returns Policy for complete details.
- Size Exchanges: We offer a one-time size exchange for non-customized items. Customers must contact us within 48 hours of receiving the item to initiate an exchange.
- No Returns on Customized Products: Customized items are not eligible for exchanges or returns.
6. Customization and Special Orders
- For any customized orders, additional terms and conditions may apply. Customization requests should be submitted with clear details, and we will work with you to confirm specifications. Customized products are final sale and cannot be exchanged or refunded.
7. Intellectual Property Rights
- All content on our website, including images, text, designs, and graphics, is the property of Sapret. You may not reproduce, distribute, or use our content for commercial purposes without written consent.
8. Privacy Policy
- Your privacy is important to us. Please refer to our Privacy Policy to understand how we collect, use, and protect your personal information.
9. Limitation of Liability
- Sapret is not liable for any indirect, incidental, or consequential damages resulting from your use of our website or products. Our liability is limited to the amount paid for your order.
10. Changes to Terms and Conditions
- Sapret reserves the right to update or modify these terms at any time. Changes will be posted on this page, and continued use of our website signifies acceptance of the updated terms.
11. Contact Us
- If you have any questions regarding these Terms and Conditions, please contact us at sapretbysaba@gmail.com / +92 313 4213249 .
Thank you for choosing Sapret. We hope you enjoy your shopping experience with us.